Frequently Asked Questions about our Classes

Intellectual Property

All designs that are taught as part of Cake Love's training program remain the intellectual property of Cake Love (or their guest teacher). 

​Any photographs that have been taken during a class cannot be used for commercial purposes.

Students are encouraged to use the techniques that are taught to create their own designs.

All course notes that are issued as part of a class are not to be reproduced or distributed under any circumstances.

All designs, either in full or in part, may not be reproduced for commercial teaching purposes.

How do I register for a course?

To register for a course, go to the overview page for the workshop you are interested in and click on the Book Now button.  This will take you through our payment process. 
We use PayPal as our payment gateway.

You don't need a PayPal account to pay for your class, you can just use your credit card.
For many of our longer classes (e.g. 2 or 3 days) we can offer payment plans.  Please contact us should you wish to pay by installments.

Who are your courses aimed at?

Our workshops cover a range of skills and abilities, from those who are just starting out on their cake decorating journey, to those who are more advanced and are adding to their skills. 

Some courses have pre-requisites and these will be highlighted in the Workshop Information.  On some occasions we may need to ask you for proof of your skill level.

When does the day start & finish?

Please look at the specific information for each class to determine the time it starts and finish.
Please also allow a little time at the end, just in case we run over.

I'm a returning student?

​You will receive a promotional code at the end of your first workshop.  Use this to receive a 10% discount on future workshops you attend. 

Please note that  this discount is only available on full day workshops.

Where are the workshops run?

Our workshops are run at the Heathcote Arts & Cultural Centre based in Applecross. This easy to get to location can be found at:

 

Heathcote

56 Duncraig Road

Applecross

 

Just off the freeway at Canning Bridge - only a few minutes away.

 

 

What if we need to cancel your class?

For a class to run, we need to have a minimum of 4 bookings on that class. Should Cake Love need to cancel / reschedule a class due to minimum numbers not reached or other unforseen circumstances, a full refund will be provided.  This will be done through the payment method you have used (e.g. credit card, PayPal, or EFT refund).

 

Please note that our liability is strictly limited to the cost of a class booking. We cannot be held liable for any money spent by students, such as travel arrangements, hotel bookings etc. In plain words, if we have to cancel a class and you have already made bookings, the maximum refund amount from Cake Love Couture Cakes will be limited to is the total amount of money you spent on booking class(es) with us.

Installment Plans

For certain classes (e.g those over 2 days, or for our Guest Instructors) you can spread the cost out by paying in two or three instalments. To do this, please email classes@cakelovecouture.com.au

 

Please note that it is your resposibility to ensure that the full fees have been by the due date on your invoice. Your place on the class will be reserved from the time the initial deposit has been paid. However, if the balance payment is not completed by the due date, the place will become available for others to book.

 

Payment of your first installment demonstrates your agreement to paying the cost for all installments.  Each payment follow Cake Loves standard Terms & Conditions on cancellation

What happens if I have to cancel my class?

We understand that people get sick, or are injured, so cannot attend their booked class.

 

For our Guest Instructor Classes, there are no refunds for any reason.

 

For other classes, if you cancel due to medical reasons more than 5 business days before your class, you can receive a full credit towards another Cake Love Class being held on another date.  A medical certifcate will need to be provided for the credit.  If you need to cancel within 5 business days, unfortunately there is no refund as many of the materials etc., will have been purchased for your class.

 

Refunds for any other reason will only be provided if your place in the Class can be filled.  This will incur a $50 admin fee.

What should I bring to my workshop?

All of our workshops are structure so that you get as much hands on experience as possible.  To help with this, we make sure we provide  you with all the materials and equipment required.

What should I wear to my workshop?

Comfortable closed in shoes (for example sneakers or rubber soled shoes), and attire that you will not mind too much if some stray Ganache decorates you!

Still have a question?

Just complete the form on our Send Us a Question page, and we will try to answer it for you.

2020 © Copyright Cake Love  -  Couture Cakes

email:  hello@cakelovecouture.com.au     

Phone:  +61 400 186 590